Online order & pickup policy

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All online orders must be paid in full at the time of purchase. Please review your order carefully before submitting payment. 

Due to the perishable nature of seafood, sushi-grade products, meat, caviar, and other food products, all sales are final once the order has been prepared or picked up. Please inspect your order at pickup and notify our staff immediately of any issue. 

Live oyster full-box orders are pre-order items. Fresh oyster shipments generally arrive on Thursdays. We recommend ordering Monday–Wednesday for pickup Thursday afternoon through Sunday, while supplies last. Availability and arrival times may vary. 

 Please inspect your order at the time of pickup. Once an order has been picked up and leaves the store, we cannot accept returns of perishable food products. 

For customer and payment security, orders of $500 or more require additional verification at pickup.

A valid government-issued photo ID must be presented at pickup, and the name must match the purchaser or authorized pickup person listed on the order. A signature confirming receipt of the order may also be required.

If someone other than the purchaser will be picking up the order, please contact Fresh Ocean Market in advance to authorize that person.

Customers are asked to inspect and confirm their order before leaving the store. Fresh Ocean Market may request additional payment verification before preparing or releasing a high-value order.

Due to the perishable nature of our products, all sales are final once an order has been prepared, reserved, or specially ordered. We do not offer refunds on these orders. If an adjustment is approved by Fresh Ocean Market, it may be issued as store credit. 

If there is a problem with your order, please contact Fresh Ocean Market directly as soon as possible so we have an opportunity to review and resolve the issue.